하입비스�?/a>(HYPEBEAST)�?홍콩에서 패션 웹진�?운영하며 연관 브랜�?제품�?자체 보유�?온라�?소핑몰을 통해 한국�?포함�?국제 시장�?대상으�?판매하는 업체이다.

HBX (previously known as HYPEBEAST Store) commenced business in May 2012, is a one-stop news source for internet savvy fashion enthusiasts and cultural tastemakers. HBX is the global e-commerce platform that targets male and female online shoppers between the age of 18 and 35, and primarily sells third-party branded clothing, shoes and accessories to customers.

그런�?이번�?HYPEBEAST 가 한국 온라�?고객�?응대�?한국�?가능한 직원�?구하�?있다.

We are seeking a Customer Care Consultant to join our team! As the first point of contact, this position will be responsible for handling daily communications with our Korean customers in a timely and professional manner. An understanding of how the e-commerce business operates will be beneficial to this role and the ability to work cross-functionally with all e-commerce departments will also be crucial. You will be working with a team to achieve set monthly revenue targets by providing exceptional customer service. So if you are a talented individual with a strong work ethic and are interested in establishing your career in e-commerce, then we want to meet you!

근무 지�? Tsuen Wan

지�?링크: Customer Care Consultant (Korean speaking)

업무 내용

• Provide exceptional customer service for all customer inquiries and complaints via, email, social media and LiveChat, etc.
• Handle cases with a high level of professionalism and customer centric mindset.
• Maintain a high level of service awareness at all times.
• Work cross-functionally with other e-commerce departments.
• Actively manage and update all customer service related documents for internal tracking.
• Identify potential sales opportunities and work as a team to achieve revenue targets.

지�?조건

• Degree, High Diploma or Associate Degree holder; preferably overseas study experience.
• Excellent proficiency in both spoken and written English and Korean. Native Korean speaker is highly preferred or TOPIK Level 5 or above.
• Relevant experience in customer service or related fields, experience in using case management, backend systems is preferred.
• Excellent interpersonal and communication skills, and the ability to build customer relationship.
• Proactive, organised, detail oriented with strong time management skills and ability to multi-task and problem solve.
• Proficient in MS Office.
• Available to work during the weekend, busy periods and/or public holidays.